The motives and behaviour changes of consumers in food retail’s ‘new normal’
Will the consumer changes in motives and behaviour caused by COVID-19 be temporary or permanent? And, what can food retailers do to bring their customer some relief in these challenging times? We studied consumers around the globe so that we continue to offer our clients, the leading food retailers, top of the bill strategic loyalty- and digital- services while they face one of their most challenging times.
Consumer Themes 2020 Insights report
Do you know about the essential themes to enhance every consumer experience in retail? We deep dived into five themes that shape today’s and tomorrow’s world of food retail. These themes correspond with the different topics relevant in our Strategy 2025. As a result, we created a Consumer Themes 2020 Insights report.
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